Privacy Policy

Last updated: 27th November 2025

Wintles Workshop Ltd takes your privacy seriously. We are committed to protecting your personal information and being open about how we use it. This Privacy Policy explains what information we collect, why we collect it and how it is used when you visit or make a purchase from our website.

If you have any questions at any point, please reach out to us. We are here to help.

1. Who We Are

This website is operated by Wintles Workshop Ltd, a UK limited company. We sell Pokémon cards, accessories, and related products. This Privacy Policy applies to all visitors and customers who use our online store.

2. What Information We Collect

We collect certain information when you visit the site, place an order or contact us. This includes:

Information you provide directly

• Name
• Billing and shipping address
• Email address
• Payment details
• Order information
• Messages or enquiries you send to us

Information collected automatically

When you browse our site, we automatically receive data such as:
• Your IP address
• Device information
• Browser type
• Cookies and tracking data
• Pages or products you view
• How you interact with the site

This information helps us understand how our store is used and how we can improve the experience for visitors.

3. How We Use Your Information

We use your information to provide and improve our services. This includes:

• Processing your orders and payments
• Sending order confirmations and updates
• Responding to enquiries
• Improving the layout and performance of the website
• Preventing fraud
• Complying with legal obligations
• Sending marketing emails, but only if you have agreed to receive them

We only collect information we genuinely need and only keep it for as long as required to fulfil our business and legal responsibilities.

4. Sharing Your Information

We do not sell your personal information to anyone.

However, we do share information with the following trusted service providers so we can run our business:

• Shopify, which powers our store
• Payment processors (for example Stripe or PayPal once finalised)
• Shipping providers such as Royal Mail
• Analytics tools that help us understand website traffic
• Service providers who help us operate the site securely and efficiently

These companies only receive the information needed to perform their services and are not allowed to use it for anything else.

If required by law, we may also share information with regulators or authorities.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us remember items in your basket, understand traffic to the site and personalise your experience.

You can control or disable cookies through your browser settings, although some parts of the website may not work correctly without them.

6. International Visitors

Our store is based in the United Kingdom. If you are visiting from outside the UK, your information may be transferred to servers located in other countries, including where Shopify hosts its data. Shopify follows strong security practices and complies with relevant data protection laws.

7. Keeping Your Information Safe

We use appropriate technical and organisational measures to protect your personal data. While no method of transmission over the internet is completely secure, we take all reasonable steps to ensure your information is handled safely and responsibly.

8. Your Rights

Depending on where you live, you may have the following rights:

• Access to the personal data we hold about you
• Correction of inaccurate information
• Deletion of your data
• Restriction of how your data is used
• The right to object to certain uses
• The right to request a copy of your data

If you would like to exercise any of these rights, please contact us and we will respond as quickly as possible.

9. Marketing Communications

We may send you marketing emails if you choose to subscribe. You can unsubscribe at any time by clicking the link in the email or contacting us directly.

We will never sign you up without your permission.

10. Children

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have received information from a child, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. Any updates will be posted on this page with the new date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the form on our contact page.

We are always happy to help and want you to feel confident when shopping with us.